LM Retail allows you to propose an omnichannel path to your customers

Omnichannelity

Offer a global and coherent experience between your different distribution channels by setting up an omnichannel path.

What is omnichannel ?

Omnichannel City consists in being present on all distribution channels, but also in offering a coherent experience to your customers on these different channels.
Thanks to the LM Retail solution, the frontier between physical and online commerce disappears and allows for a completely unified experience: a buying experience for your customer, but also a unified management thanks to the centralisation of all the profit centers on one and the same back-office.

Why deploy an omnichannel strategy?

Improved customer satisfaction

Choosing an omnichannel strategy means thinking about all the means of communication and functionalities according to the customers in order to provide them with a global and personalized offer. Thanks to the implementation of a unified commerce solution, your customer will be recognised regardless of the sales channel they are on (physical store, e-commerce site) and will be able to access dedicated offers, loyalty points, etc.
Your customer should feel recognised, pampered and unique.

Sales growth

The multiplication of distribution channels, particularly via online channels, allows you to increase your visibility and develop your sales by reaching customers outside your catchment area.
The first brick of omnichannel is therefore the development of new sales channels such as the creation of an e-commerce site or the deployment on marketplaces.

Self Checkout

The Self Checkout allows your customers to check out and pay independently. This will allow you to deploy new checkouts quickly during busy periods or when your shop is understaffed. Your sales staff will be able to focus on accompanying and advising your customers.

The LM Retail cash register has been designed to be easily switched to Self CheckOut mode so that you can refocus on other tasks than cashiering.

Click & Collect

Click & Collect consists in offering your customers the possibility to place their order online and to collect it in shop.
Highly developed in the restaurant world, click & collect really took off in retail during the containment periods linked to the COVID-19 pandemic.
LUNDI MATIN Click & Collect module allows you to easily bring back to the shop orders placed online that need to be picked up.
The sales staff can see the orders to be prepared directly on the cash register software and can thus anticipate the arrival of customers.

Order in Store

Don’t miss a single sale thanks to Order in Store. Indeed, when the products your customers want are not available in the shop, it is always possible to order them and have them delivered either in shop or directly to them.
You can, directly via your LM Retail software, consult the stocks of your other shops or your central warehouse to check the availability of the product and place the order for your customer.