Find out how the Mercure Nice Hotel adopted LUNDI MATIN's solutions
Mercure Nice Hotel
Presentation
The Mercure hotel brand is owned by the Accor group. Founded in 1973, the group now has an international presence, with more than 949 hotels in 63 countries.
Customer since
The context
Under the ACCOR banner and a member of the Turenne Group, the manager of the Mercure Nice hotel, Thierry Douet, has set up a digital Room Directory and a QR code trail to keep guests informed in real time in their rooms and restaurant.
The challenge
The challenge was to have a single medium for updating :
- All the latest information about the hotel
- In several languages
- Promote the various services, including the restaurant offer
The solution
By digitalising its customer pathway, it has solved the problem of saving time and getting closer to its French and international customers, while developing all its revenue streams. It’s a quality service with :
- For the restaurant, with the QR code menu, an effective and simple tool to streamline service
- For room service, the digital Room Directory offers guests additional convenience, enabling them to access room service, the bar and breakfast from their mobile phones.
The results
Today, Thierry Douet can see that with these two solutions, he is running his hotel efficiently and meeting the expectations of his customers.
“The major benefits are: for the teams, the flexibility and simplicity of the highly intuitive tool, and on the customer side, access to clear and accessible support. I also appreciate the very good customer support, which is responsive and a source of very good suggestions”
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